Frequently Asked Questions
Everything you need to know about our utility services in South Florida. Can't find your answer? Call us at (954) 937-1488.
General Questions
What areas does US Utility Services serve?
We serve all of South Florida including Miami-Dade, Broward, and Palm Beach counties, plus the Treasure Coast (St. Lucie and Martin counties) and Brevard County. Our primary service cities include Miami, Fort Lauderdale, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach, Jupiter, Port St. Lucie, Melbourne, and surrounding areas.
Is US Utility Services licensed and insured?
Yes. US Utility Services holds all required Florida contractor licenses for underground utility work and liquid waste transport. We carry comprehensive general liability insurance, workers' compensation, and commercial auto/equipment insurance on all projects.
Do you provide free estimates?
Yes — free estimates on all projects. Contact us by phone or through our quote request form and a member of our team will follow up typically within one business hour.
Do you work on both commercial and municipal projects?
Yes. We serve general contractors, municipalities, county agencies, FDOT projects, industrial facilities, developers, and property managers. We have experience with both project-based and long-term maintenance contract arrangements.
Hydro Excavation
What is hydro excavation?
Hydro excavation uses high-pressure water to break apart soil and an industrial vacuum to simultaneously remove the slurry — providing a safe, non-destructive alternative to mechanical digging near buried utilities.
When is hydro excavation required?
FDOT requires hydrovac potholing before mechanical excavation in state right-of-way. Most utility owners require it within their infrastructure corridors. Even when not required, it's the responsible choice whenever mechanical equipment would operate near underground utilities.
What soil types can you hydro excavate in South Florida?
Our equipment handles South Florida's sandy coastal soils, loam, clay, and mixed conditions efficiently. Sandy soils common to the area are particularly fast to hydro excavate.
Vacuum Truck Services
What materials can a vacuum truck handle?
Our vac trucks handle liquid waste, slurry, sewer solids, sand, gravel, industrial byproducts, and most wet or dry materials. We are licensed for both non-hazardous and regulated waste streams in Florida.
How quickly can you deploy a vac truck?
For scheduled work, we confirm 24–48 hours in advance. For emergencies, our on-call crews can reach most South Florida locations within 2–4 hours, 24/7/365.
What size vacuum trucks do you operate?
Our fleet ranges from 2,000 to 5,000+ gallon capacity units. We also operate combination jet/vac units that provide simultaneous high-pressure jetting and vacuum extraction for pipeline cleaning.
Storm Drain Cleaning
How often should storm drains be cleaned in South Florida?
At minimum annually — ideally before rainy season (May/June). High-traffic commercial areas and sites near active construction may need cleaning 2–4 times per year.
Do you provide NPDES MS4 compliance documentation?
Yes. We provide GPS-located maintenance records, before/after documentation, and detailed service logs that satisfy Florida DEP NPDES permit compliance requirements.
Can you respond to storm drain emergencies before a hurricane?
Yes. We prioritize pre-storm mobilization and maintain 24/7 response capability. Call us as early as possible when a named storm is forecast.
CCTV Pipeline Inspection
What does a CCTV pipeline inspection include?
A full HD video recording of the inspected pipeline, a NASSCO PACP-coded defect report with GPS-located defects, still photographs of significant conditions, and an overall condition score. Reports are delivered digitally.
What size pipes can you inspect?
Our systems inspect pipelines from 6 inches to 200 inches in diameter — from service laterals to large trunk mains and culverts.
Should the pipe be cleaned before inspection?
Yes, we recommend jetting the pipe before camera inspection for the most accurate results. We offer combined jetting + CCTV packages.
Emergency Services
Are you truly available 24/7?
Yes — 24/7/365 including weekends and all holidays. Our emergency line is answered by a live dispatcher at any hour.
What qualifies as a utility emergency?
Any situation involving ongoing property damage, environmental contamination, safety hazard, or regulatory violation — sewer overflows, utility strikes, force main breaks, storm system failures, or tank emergencies.
Do you charge more for after-hours emergency calls?
Emergency and after-hours calls do carry a premium over standard rates. We are transparent about pricing before dispatching so you can make an informed decision.
Still Have Questions?
Our team is available to answer any questions about your specific project — call us or request a free quote.
Need a Vac Truck or Utility Crew? We Respond 24/7.
South Florida's premier vac truck company — licensed crews, state-of-the-art equipment, rapid mobilization from Vero Beach to the Florida Keys.